After a flurry of customer meetings and consultations in the last 2 weeks, it becomes clearer and clearer to me that PPM success and adoption depend on basic principles. These basic principles require taking a step back and understanding the variables of successful automation projects: People, Process & Technology - in that order.
1. People: Who feels the urgency and the motivation to change? Do they have the ability to lead?
2. Process: You can't automate a process you can't define, or at least you probably shouldn't...
3. Technology: How will the technology support the needs of people and process?
As George Colony wrote in his 2002 column Naked Technology, "Deploying technology without changing process and organization will create little impact -- and it often brings negative consequences." That said, it doesn't have to be a long, drawn out process that stalls before it starts. Just because you address people and process before technology doesn't mean that you have to wait for the solution. On the contrary: that allows you to get to the benefits much faster.
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